Effective Date: 01st June 2023
At RAVANA TRADING, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to make things right.
Returns
1. Eligibility
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- Items must be returned within 14 days of receipt.
- Products must be unused, in their original condition, and include all original packaging.
2. Non-Returnable Items:
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- Essential Oil, and items marked as final sale.
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3. How to Return:
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- Contact our customer service team at +971569055185 or info@ravanatrading.com with your order number and reason for the return.
- Follow the return instructions provided by our team.
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4. Return Shipping:
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- Customers are responsible for return shipping costs unless the item is defective, or we made an error.
Refunds
1. Refund Process:
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- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
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2. Shipping Cost
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- Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
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- To exchange an item, please return the original product for a refund and place a new order.